Lendsqr is dedicated to ensuring that credit becomes accessible to every individual in Africa, effectively bridging the credit gap within our region. To achieve this goal, we have developed a comprehensive LaaS platform that supports the entire lending process for our valued customers.
In recent years, Lendsqr has been at the forefront of transforming the way people can access loans effortlessly. We accomplish this by equipping lenders with the necessary technology, data, and services required to establish their digital lending operations on a significant scale.
Prominent digital lenders such as Kredi Bank, Urgent10k, Irorun, and even Sterling Bank now rely on Lendsqr to empower their lending systems, facilitating greater financial inclusion.
However, our achievements would not be possible without the dedication and intelligence of individuals who share our passion and vision for Africa. We are extending an invitation to you to join our mission. Your contribution is invaluable to us. Come be a part of our journey!
About the role
The role is a highly technical role that requires a combination of technical proficiency, strategic thinking, and a deep understanding of our customer journey and financial services
The Product Performance Analyst is one whose primary responsibility is to conduct deep dive analysis of the entire lending cycle to enhance the overall product performance.
The ideal candidate for this role is a data-driven individual who can leverage analytical skills to extract meaningful insights from data, identify areas for improvement, and develop strategies.
The role is very satisfying as you encounter an opportunity to apply your exceptional technical skills to provide exceptional Product Performances and financial services. If you believe you have the grit, attitude, and skills to take on this role then please apply!
Responsibilities
- Evaluate the customer onboarding process to identify bottlenecks or areas for improvement.
- Assess the effectiveness of onboarding strategies in terms of customer satisfaction and conversion rates.
- Monitor and assess loan repayment patterns and trends and identify factors affecting on-time payments and defaults.
- Analyze the reasons for loan declines and develop recommendations to reduce decline rates while maintaining risk management standards.
- Examine customer behavior and preferences to enhance the Product Performance.
- Create comprehensive reports and data visualizations to communicate findings.
- Propose and implement process improvements and strategies based on data-driven insights.
- Collaborate with cross-functional teams to enhance product performance and optimize loan performance.
Qualifications
- Bachelor’s/Master’s degree in Engineering, Business management, or any other relevant field
- 1 to 2 years of work experience as a Data Analyst, Product Manager, Product Specialist, or any other associated field.
- Demonstrated success in driving customer-related growth preferably within the SaaS industry or a related field.
- Strong knowledge of fintech and technical products.
Skills/Competencies
- Excellent analytical and problem-solving skills
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- Must be detail-oriented and a quick learner
- Proven ability to manage multiple priorities and meet deadlines
- Passion for providing exceptional customer service
- Positive attitude, team player, and self-starter