At Lendsqr, we constantly contemplate on the possibility of providing every African with loan access precisely when it's required. In developed countries, remarkable stories of success are often rooted in citizens having access to loans for things like education, first homes, credit cards, and even mobile phones.
Over the last few years, Lendsqr has been revolutionizing how everyone can get loans easily by helping lenders with the technology, data, and services they need to launch their digital lending at scale.
Top digital lenders like Kredi Bank, Urgent10k, Irorun, and even Sterling Bank now depend on Lendsqr to power their lending systems.
But we cannot do all these without committed and incredibly smart people who share the same passion and vision for Africa. We need you. Join us!
About the Account Manager role
The Lendsqr Ideal Account manager will be responsible for developing and leveraging on long-term relationships with clients, connecting with key business executives and stakeholders. The Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
The ideal candidate will have a strong background in client’s engagement and portfolio management.
Responsibilities
Be the primary point of contact and build long-term relationships with customers
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customer's usage of our product
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Liaise between the customer and internal teams
Requirements
A bachelor’s/master’s degree in Engineering, Business management, or any other relevant field
1 to 2 years of work experience as a product manager, product specialist, sales associate, customer support rep, or any other associated field.
Strong knowledge of fintech and technical products.
Competencies/Skills
Excellent interpersonal skills
Excellent verbal and written communication skills
Must be detail-oriented and a quick learner
High analytical and problem-solving skills
Compensation Structure
Base pay.
Incentive pay.
Data allowance
Other company benefits as defined by policy.