Enterprise

Product Support Officer

Preferable Location(s): Lagos, Nigeria
Work Type: Full Time

The Lendsqr Product Support Team is looking for an exceptional candidate to take on the role of Product Support Officer. It is an exciting role responsible for managing the many digital lenders and API users powered by the Lendsqr system.


Responsibilities

  1. Providing help and answers to the customers technical issues through identification of the problem itself, research on answers, and subsequent provision of guidance
  2. Guidance of the users to support them in becoming more productive
  3. Support in the development of programs to train the customer on how to use the products
  4. Determining customers’ issues, explaining the best possible solution, and ensuring it is handled in compliance with the company’s guidelines and policies
  5. Monitoring of internal systems
  6. Work with Engineering and other Operations teams to diagnose and solve technical user problems
  7. Optimize our support documentation and processes to improve users’ experiences and help scale our operations 

Requirements

  1. Degree in Computer Science, Business or other related fields
  2. Experience working as a Product Support Officer or a related role 

Competencies/Skills

  1. Excellent verbal and written communication skills
  2. Excellent interpersonal and customer service skills
  3. Analytical and problem-solving skills
  4. The ability to work independently and as part of a team
  5. Open to learning new things and every function of the business, be innovative and creative
  6. Conflict resolution skills
  7. Customer-oriented
  8. Ability to work across teams to get customer issues resolved - experience working closely with software engineers on bugs or product managers on new features is a plus
  9. Flexi work time - The ability to work on weekends is a plus
  10. Have software development experience in one or more of the following areas:
    • backend development (Java, C#, Node.js, Python, PHP)
    • web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
    • mobile development (Android, iOS, React Native)

Compensation Structure

  1. Base pay
  2. Incentive pay 
  3. Internet data reimbursement
  4. Other company benefits as defined by policy


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