Product Specialist

At Lendsqr, we constantly contemplate on the possibility of providing every African with loan access precisely when it's required. In developed countries, remarkable stories of success are often rooted in citizens having access to loans for things like education, first homes, credit cards, and even mobile phones.

Over the last few years, Lendsqr has been revolutionizing how everyone can get loans easily by helping lenders with the technology, data, and services they need to launch their digital lending at scale.

Top digital lenders like Kredi Bank, Urgent10k, Irorun, and even Sterling Bank now depend on Lendsqr to power their lending systems.

But we cannot do all these without committed and incredibly smart people who share the same passion and vision for Africa. We need you. Join us!

At Lendsqr, we have built amazing products that can help any lender digitize and scale their business and achieve success. As such, the Product Specialist at Lendsqr is dedicated to product advocacy. 

The product specialist is the eyes, ears, and mouth of our products in Lendsqr.

The ideal candidate will have a strong background in product development, market analysis, and customer engagement. In this role, you will be responsible for driving product growth and market adoption through deep product expertise, customer insights, and effective communication and collaboration with cross-functional teams.

This individual would assist customers at every stage of the funnel and help them extract value from our products.

The role requires individuals to have a thorough understanding of our products and excellent communication skills to convey the product value to customers so they can achieve their business goals and in turn, the company’s goals. The ideal candidate must be curious, and responsible.

As a product specialist at Lendsqr, you would interface directly with customers. You would also engage with the Products, Marketing, and Customer Support teams to ensure your customers get the most out of the product.

To excel as a Product Specialist at Lendsqr, it is essential to have a love for the products and continuously broaden your knowledge about them. An exceptional Product Specialist should possess the ability to recognize market trends, the drive to motivate clients, and the capability to work both autonomously and in collaboration with a team.

Responsibilities

1. Gather and analyze customer feedback, pain points, and issues to inform product development and improvement plans
2. Communicate product value and assist customers in extracting said value to improve their business decisions
3. Act as the primary product expert and advisor to external stakeholders
4. Conduct market research and analysis to understand customer needs, preferences, and behaviors.
5. Conduct sales demos and training sessions with potential clients and customers respectively.
6. Collaborate with product and marketing teams to develop and execute go-to-market strategies for features and products.
7. Represent the company and product at events and customer meetings.

Requirements

1. A bachelor’s/master’s degree in Engineering, Business management, marketing, or any other relevant field
2. 1 to 2 years of work experience as a product manager, product specialist, sales associate, customer support rep, or any other associated field.
3. Strong knowledge of fintech and technical products.

Competencies/Skills

1. Excellent interpersonal skills.
2. Excellent verbal and written communication skills.
3. Must be detail-oriented and a quick learner.
4. High analytical and problem-solving skills.
5. Thorough understanding of product, industry, and/or services provided to clients.
6. The ability to work independently and as part of a team.

Compensation Structure

1. Base pay.
2. Incentive pay.
3. Data allowance
4. Other company benefits as defined by policy.